Return Policy
1. Perishable Goods
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No Returns: We do not accept returns of any perishable goods, including but not limited to fresh produce, dairy products, and meats.
2. Staple Goods
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Defective Products: For staple goods, returns will only be considered if the product is defective.
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Proof of Defect: Customers must provide clear photographic evidence and any other necessary proof of defects to initiate a return request.
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Return Approval: All return requests for staple goods are subject to approval based on the evidence provided. If the defect is not substantiated, the return will not be accepted.
3. Exchanges
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No Exchanges: We do not offer exchanges for any products, whether perishable or staple.
4. General Return Policy
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Final Sale: All sales are final unless otherwise noted. We reserve the right to refuse any return or exchange request that does not comply with the above conditions.
5. Contact Information
- For any inquiries regarding our return policy, please contact our customer service team at info@italianmarket.asia.
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